FAQS

HOW DO I ORDER?

Simply navigate around our shop to select your desired products. Then enter the quantity of each and click on the shopping cart to check out and select payment options. Please email or call with any rush shipping requests and we will do our best to make it happen. Keep in mind for rush orders additional shipping fees may apply.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

All of your transactions with us are secure via coded encryption. Authorize.net is a company we trust and has been around longer than most other merchant gateways. We also accept payment via PayPal.

WHAT ARE YOUR SHIPPING POLICIES?

We offer free shipping with a minimum order amount of $200! Our products are carefully packed and shipped to you within 2-3 business days. You will receive a confirmation of shipment to your specified address and tracking information. All items are shipped by Patsy’s Craft Confections from our factory store located in Colorado Springs, CO. Please contact us if you require rush delivery and we will do our best to make it happen. Please keep in mind an additional shipping fee may apply for rush orders. If you are a local customer, please call or email us for same day delivery options in your area!

DO YOU COLLECT MY PERSONAL INFORMATION?

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at info@patsyscandies.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

DOES YOUR WEBSITE USE COOKIES?

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

IS YOUR WEBSITE SAFE?

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

WHAT IS YOUR RETURN POLICY?

Due to the delicate nature of our products and our commitment to quality all sales are final. Please be advised if you have any questions about the product do not hesitate call or email us! Your satisfaction is our highest priority. We may be able to cancel an order within 24 hours prior to shipment if given notice. Please do not return products to our business address.

If you have any further quesitons, please email our Customer Service team at info@patsyscandies.com.